Refund Policy
Time
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day money-back guarantee on all physical products. To be eligible for a refund, the product must be returned in its original condition and packaging, and must not have been used or damaged in any way. Shipping and handling charges are non-refundable.
Refund Process
To initiate a refund, please contact our customer service team at emerbutoys@outlook.com We will provide you with instructions on how to return the product and process your refund once we receive the returned item.
If the product you received is defective or damaged, please contact us within 7 business days of receiving the product to arrange for a replacement or refund. We may require photographic evidence of the damage or defect before processing your request.
Contact
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!
Email：emerbutoys@outlook.com
This policy is more specific in terms of the eligibility criteria for refunds, the timeframe for returns, and the exceptions to the policy. It also includes information on what to do if the product is defective or damaged, and how to contact customer service for assistance.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day money-back guarantee on all physical products. To be eligible for a refund, the product must be returned in its original condition and packaging, and must not have been used or damaged in any way. Shipping and handling charges are non-refundable.
Refund Process
To initiate a refund, please contact our customer service team at emerbutoys@outlook.com We will provide you with instructions on how to return the product and process your refund once we receive the returned item.
If the product you received is defective or damaged, please contact us within 7 business days of receiving the product to arrange for a replacement or refund. We may require photographic evidence of the damage or defect before processing your request.
Contact
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!
Email：emerbutoys@outlook.com
This policy is more specific in terms of the eligibility criteria for refunds, the timeframe for returns, and the exceptions to the policy. It also includes information on what to do if the product is defective or damaged, and how to contact customer service for assistance.